I feel that it would have been even more beneficial to have just said, "I sense your frustration, yet I'm confused at what it's with" again I see this statement as an aid to further exploration.
Effectively this is an ability to read between the lines, allowing the client to disclose further as they see you understand them more.
As seen above in 7 I could have been seen to be more empathic by noticing that although she implied it was okay, her non-verbal signals indicated otherwise.
Reflection is a talent that is sometimes referred to as 'echoing'.
This is where the counselor reflects back the last few words said by the client, sometimes acting as a prompt.
To notice this is a start but not enough, you need to state it within the conversation so that both parties are aware and the issue can be dealt with.
To recognize this incongruence in a client can only help me, to recognize it in myself in the future.
Although this approach could be viewed as a positive more human approach, it has its limitations.
It seems to rely on a degree of compliance on behalf of the client.
It seems that there is much to be learnt from the client, as they are the experts.
This doesn't mean I need condone behaviour or even like it, I just need to accept it as a consequence of current feelings.