What’s more, use of different terminology in the context of TQM elements is raising the difficulty of comparing sets of elements since the terms elements, principles, components, factors and criteria seem to be employed interchangeably (Ahmad et al., 2014).
What’s more, use of different terminology in the context of TQM elements is raising the difficulty of comparing sets of elements since the terms elements, principles, components, factors and criteria seem to be employed interchangeably (Ahmad et al., 2014).Motivated by this conclusion, it is recommended that the TQM elements to be standardized so that a sound comparison can be made (Calvo-Mora, Picon, Ruiz & Cauzo, 2014).Additionally, excessive hotel projects have saturated the market, with many more in the process of being constructed or about to be built, making the cutting-throat situation worst (The Star Online, 2017).
It includes formulation of vision/mission statements, quality policy, use of quality control and other management tool, etc., (Ahmad & Elhuni, 2014).
Appropriate systems of strategic quality planning would improve the product quality and therefore customer satisfaction (Cheung & To, 2010).
Strengthening and building long-term cooperative relationship with suppliers is an important factor as it can increase the competitiveness of the organization competitiveness and thus, improving the performance of the organization (Mosadeghrad, 2015).
Process Management Process management is concerned with a systematic and structured approach to control, manage and optimize the business processes design so that productivity, quality and innovativeness can be attained (Kafetzopoulos et al., 2015).
Basically, the most influential factor in process management is technology (Fotopoulos et al., 2010) especially firms with strict quality systems that need to adopt up to date technologies in their processes (Ooi, 2014).
Therefore, process management ought to focus on managing processes so that they operate as expected (Al-Ababneh et al., 2012).
Product and Service Design Product and service design can be defined as an interrelated set of procedures and measures that are incorporated into the development process of an organization to achieve high quality performance (Karimi, Safari, Hashemi & Kalantar, 2014).
Additionally, product and service design scrutinizes an organization’s quality product and service delivery performance in terms of timeliness, errors and costs of quality, responsiveness and customer satisfaction (Shan et al., 2013).